Please be sure that you and your doctor have met any insurance authorization requirements. When requirements are not met, your insurance company may deny payment and therefore you will be responsible.
The Service Access Department (Admitting & Registration) will contact you in advance to collect insurance and other information. Pre-registration allows us to have your hospital forms ready when you arrive for your appointment. You may also contact a Financial Counselor to pre-register by calling 203-694-8456 or 203-694-8456, Monday – Friday, 8:30 to 5:30. Please bring your insurance cards and necessary co-payment for your visit.
At MidState Medical Center, we are committed to providing you with the best available healthcare along with convenient billing services, payment options and financial assistance. To further assist you can now pay your bill on-line.
Our Patient Financial Service office can be reached at 860.696.6030 or toll-free at 888.271.8662, 8:00 a.m. to 5:00 p.m. Monday - Friday, for billing issues. For your convenience Credit Card payments are accepted over the telephone, on-line or at our cashier window 7:30 a.m. to 4:00 p.m. Monday - Friday. The Cashier’s Office is located on the first floor, next to Radiology.
Credit Cards accepted include: Visa®, American Express®, Discover®, and MasterCard®.
For help with financial assistance, payment arrangements, and applications for Government programs contact our financial counselors at 203.694.8213 or 203.694.8456 from 8:30 a.m. to 5:30 p.m., Monday - Friday
You can contact Patient Financial Services several ways: Phone: 860.696-6030 or toll-free at 888.271.8662 8:00 a.m. to 5:00 p.m. Monday-Friday (Voice mail available after regular business hours)
Mailing Address: Correspondence regarding your bill can be sent to:
MidState Medical Center
Attn: Customer Service
P.O. Box 310912
Newington, CT 06131-0912
E-Mail: Please use this contact form to send us an e-mail message.
Counseling Financial Counselors are available to assist families and patient with a variety of financial needs. We are able to assist those who are uninsured, underinsured or may need financial assistance or to set up payment arrangements. The financial counseling staff may assist you with applying for different Government programs or give you advice on how to proceed. If you do not qualify for any type of Government programs, we can review your financial status to see if you meet guidelines for special programs, Patient Financial Assistance, or hospital Free Bed Funds.
A Frequently Asked Questions for answers to commons questions
Send an email message to Customer Service 24 hours a day where one of our professionals will respond to your query within 24 hours (except when the office is closed for weekend and holidays.)
As a courtesy to our patients, MidState Medical Center submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.