The latest Press Ganey reports reveal that MidState’s SurgiCenter has been ranked #1 in the state! “In the seven years that we’ve used the survey, this is the first time we have been #1,” noted Gary Burke, CQI Facilitator at MidState. This achievement means that our SurgiCenter has higher patient satisfaction scores than the 20 other hospitals in the state that use the Press Ganey survey.

These gains are attributed to the positive experience patients and their families have while in the Main Galleria, explained Gary. Significant increases were seen related to the area of “information about delays,” and MidState was number one in those related to “information prior to surgery” and “information day of surgery.”

Recommendations from SurgiCenter staff play a huge role in this success. They were responsible for establishing a full-time nurse advocate position to alleviate any communication gaps with families. The nurse advocate, Judy Denya, RN, has had constant interaction with family members waiting in the Galleria, minimizing any information delays and boosting comfort levels.